The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Establish cooperative working arrangements with government
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Incorporate stakeholder needs into service delivery strategies Completed |
Evidence:
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Notify purchasers of problems in meeting stakeholder needs Completed |
Evidence:
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Conduct negotiations to resolve difficult and complex issues related to service delivery and contractual compliance Completed |
Evidence:
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Document and record outcomes of issue resolution to meet legal and audit requirements Completed |
Evidence:
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Manage business performance against contractual performance requirements
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Calculate contract milestone targets Completed |
Evidence:
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Undertake periodic regular measurement of target achievement Completed |
Evidence:
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Analyse performance results to determine shortfalls or over achievement Completed |
Evidence:
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Take action to resolve performance related issues Completed |
Evidence:
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Manage service quality
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Develop, implement and measure service quality standards Completed |
Evidence:
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Conduct client and employer satisfaction surveys Completed |
Evidence:
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Investigate and document complaints concerning service quality and take action to comply with ethical standards, service standards and contractual requirements Completed |
Evidence:
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Follow organisation processes for continuous improvement Completed |
Evidence:
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Report on contractual compliance
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Appropriately handle complaints from internal and external stakeholders regarding incidents of non compliance by the work group Completed |
Evidence:
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Prepare reports on levels of contractual compliance Completed |
Evidence:
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